Frequently Asked Questions
Everything you need to know about your unique kicks.
How long does it take to customize and ship my sneakers?
Each pair is hand-painted or assembled to order. Please allow 10-14 business days for production, plus an additional 3-5 days for standard shipping.
Are the custom designs durable and waterproof?
Yes, we use professional-grade leather paints and finishers that are crack-resistant and waterproof. However, we recommend avoiding machine washing to preserve the artwork.
Can I return or exchange my custom sneakers?
Because each pair is made specifically to your size and design choice, we cannot accept returns or exchanges. Please double-check your size before placing an order.
Do you use authentic sneakers for the base?
Absolutely. We only source 100% authentic sneakers from authorized retailers like Nike, Adidas, and Jordan for all our custom projects.
What happens if I order the wrong size?
We highly recommend visiting a local retail store to try on the specific model you are ordering, as we are unable to offer refunds for sizing errors once the customization process has begun.
Do you offer international shipping?
Yes, we ship our custom sneakers worldwide. Shipping rates and delivery times vary by country and are calculated at checkout.